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Application decision delayed by more than 2 months

Nov 24, 2017
2
0
ITA - August 21, 2018
Application Submission - October 1, 2018
Application Final decision date - April 1, 2019
I have tried contacting the CIC repeatedly but to no avail, receive their standard reply of the file being in process. Also tried reaching Delhi office and they havent replied back.
Its been delayed by more than 2 months now.
Has anyone faced the same issue?
What should be my next step?