Hi everyone,
My Parents requested a biometric extension for their TRV visa, they received the extension letter (second biometric letter) from Ankara, Türkiye VAC. The Deadline for the letter was May 26. They gave their biometrics on May 22 at Istanbul VAC in Türkiye. However, the day before they gave their biometrics, they received a Refusal Letter Generic in their profile on May 21, mentioning the final decision made and “The refusal cited a failure to comply with the request for photographic and fingerprint evidence”. In other words, they had received the refusal before their biometric deadline.
Following the advice in this forum, they sent a web form explaining the situation, attached the biometric confirmation, and requested that the case be reopened. This web form was sent about 16 days ago and still we are waiting for a response.
Yesterday, I noticed that 170 $ was refunded to my credit card from Immigration and Citizenship Canada about 11 days ago. As I had paid their application and the Biometric fees with my credit card, I think this 170$ refund corresponds to the biometric fees.
Now my question is at this time should they send another Webform explaining the 160 $ refund or should they wait until they receive a response to the webforms they sent 16 days ago? Or alternatively, is it better for them to reapply from the beginning to avoid wasting more time? Any advice would be appreciated.
Thanks in advance for your time and consideration
My Parents requested a biometric extension for their TRV visa, they received the extension letter (second biometric letter) from Ankara, Türkiye VAC. The Deadline for the letter was May 26. They gave their biometrics on May 22 at Istanbul VAC in Türkiye. However, the day before they gave their biometrics, they received a Refusal Letter Generic in their profile on May 21, mentioning the final decision made and “The refusal cited a failure to comply with the request for photographic and fingerprint evidence”. In other words, they had received the refusal before their biometric deadline.
Following the advice in this forum, they sent a web form explaining the situation, attached the biometric confirmation, and requested that the case be reopened. This web form was sent about 16 days ago and still we are waiting for a response.
Yesterday, I noticed that 170 $ was refunded to my credit card from Immigration and Citizenship Canada about 11 days ago. As I had paid their application and the Biometric fees with my credit card, I think this 170$ refund corresponds to the biometric fees.
Now my question is at this time should they send another Webform explaining the 160 $ refund or should they wait until they receive a response to the webforms they sent 16 days ago? Or alternatively, is it better for them to reapply from the beginning to avoid wasting more time? Any advice would be appreciated.
Thanks in advance for your time and consideration