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Sorry, all the paper works were handled by my guardian so i'm quite oblivious about it and now i'm trying to chip a helping hand. Yes, i'm pretty sure that they've tried contacting them through email and we get the same respond every time. I will try to call them back tomorrow.

I'm inside Canada, may i ask what's web form?

It's been nearly a year since the last time i renewed my study permit on august 9th. My family and i have been trying every solution that's there and none of seems to work except contacting lawyer which will be costly. I'm in need for help, because without my study permit i cannnot go back to...