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I'm having the same issue as you, the website to update the address doesn't recognize my UCI number or other ID numbers. And the PR Card call centre number doesn't work. How did you eventually fix this? I have sent a fax to number on the form, but I am anxious that it might not be enough. It...

Thank you very much. Can you please share the phone number? Also, what is an appropriate time to make the call as we have such a huge time difference between HK and Canada? I am so glad to find an answer that is based on prior experience with exactly the same issue as mine.

I went to the HK Police HQ in Wan Chai today for my appointment. They refused my application for CNCC. 1) They will not email it to IRCC (even though the request letter asks it to be emailed) 2) They want the postal address to be mentioned on the request letter. I can not give it to them...

I followed up and did both of these: 1) Wrote an LOE asking them to provide a new Request Letter that mentions the postal address to which the CNCC needs to be sent. 2) Filled in the webform and again asked for a new Request Letter with the postal address. Since then, I have received 2 new...

can you please provide me a link to the webform? PS: I uploaded the LOE to the slot where the PCC would go. I hope it is not critical! This is how I have communicated with them till now when I needed other request letters (I needed PCCs from some other countries too).

The request letter provided by IRCC to obtain the CNCC (Certificate of No Criminal Conviction aka Police Certificate) from Hong Kong police does not have a postal address to which it needs to be sent. The HK Police website mentions it clearly (in BOLD) that a postal address is required so that...