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I am not really familiar with the acknowledgement receipt and how much weight it has as far as proof of PR Status goes. However, she should have her COPR/Record of Landing Document (IMM1000). That is the only document that I know is interchangeable with the PR card.

Hi - It is my understanding that the PR card is not synonymous with PR Status. Your card may expire, while you are still a permanent resident. With that being said, I would assume that as long as her PR status is not in question (meaning she has fulfilled all requirement to maintain PR status)...

At this point, I am confident you should be able to fly in on your next ticket, especially once the embassy confirms to you that everything is ok. When I first read your message, my main concern was the financial burden of obtaining a new ticket, that is absurd. Now, armed with the information...

Yes, as many suggested either the embassy or IRCC (not sure if you can call from outside Canada). But yes, I believe this has to be resolved by them. The airline did not receive clearance from the Canadian Border agency to allow your spouse to board the plane.

Airlines do check immigration status. I have first-hand experience of this. Some countries (Canada, Australia and probably a few more) require that the airline electronically confirms that a passenger has the proper immigration clearance before boarding. And that is despite you physically...