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No, they could not it seems. My parents have very limited knowledge of technology or the internet. They require help in doing even basic tasks like sending a screenshot, printing or scanning a file. These are the main reasons why I could never help from the abroad and they had to seek help from...

As it turns out the agent did not even fill up his name as the representative.

What is the procedure of firing the agent? Like simply not going to the agent anymore? Or is there an official procedure for it? My parents have the gc key login information and the password with them and the email from the migration officer contains direct email address. Can they just give it...

I get it, my parents cannot mention anything that sounds like they are blaming the agent. Can they at least mention that the agent never made them aware about that question about the refusal from other countries which is the source of this error? During the contact through a local immigration...

In the inquiry email sent by the migration officer, they included an email address and asked to reply within 10 days. Today is the 8th day. Can my parents simply reply to this email address directly and include their UCI and Application Number in the email? Or does it have to be through the...

My parents informed the agent afterwards and he was surprised. The question is from section 2b) which reads something like, "regarding being previously refused a visa or permit, denied entry or ordered to leave Canada or any other country or territory." So, the agent told my parents that he...

Thank you for your reply. So, shall my parents send a generic reply stating that they have made a mistake and apologize for it? I am just thinking how convinced the migration officer might be if they see that my parents have made a mistake of forgetting where they applied only 4 years ago. It...

Hello, I am a permanent resident in Canada. My parents applied for a visitor visa to come and meet me here. They paid an agent through an agency to represent them and fill up their form, the agent made an error. He did not mention that my parents' visa had been refused by the USA earlier. The...

Hello everyone. I am applying for PGWP online after completing my studies in Canada. The supporting required document checklist for PGWP is asking for my passport. "If you have a passport, you must provide a copy of: the page that shows your birth date and country of origin, and any pages...