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Hi I am in a similar situation and I would be grateful if you can confirm how did it work out for you in the end. I have applied from UK but my father in Pakistan is very unwell and I have to go back to look after him.

Wasn't able to get a number for them that I can call from UK and raise a CSE instead. Got this as a reply, which does not help one bit. Did not even mention which Visa Office is dealing with my application. Good day, Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC)...

Hi Thank you for your reply. I have not submitted biometrics for Canada before as I have not applied for any type of Canadian visa. I have raised a CSE but it said that if my application is still within the estimated time of 6 months then I will not get a reply. Do you have the number for IRCC...

Hi I submitted my application on 11/09/2019 from London. I received an MEP on 25/09/2019 but since then have had no updates. No Biometrics request either. Is that normal? Thanks