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I got only one biometric mail and one decision email but no corresponding letter updated in my account

dear all, within 4 days my visa refused this is the second time student visa applied and mentioned all reasons and applied by a cover letter and sop updated one unfortunately, still, i have not received my refusal letter,

Dear all, I got refused unfortunately and my refused letter not yet uploaded in account gckey .how many days it will take and this is second time my student visa got refused. how to approach to get the refused letter.