Thank you so much for your update. Extremely appreciated. I have the similar situation and I've been searching. There are a lot of suggestion on which status I should update but I can't tell which one is correct. Many thanks for this so now I know what to do next!!
Hello there, I had the same problem as your friend. I got the refuse letter 2 days ago. Can I please ask what status that your friend restore? Is it visitor or student permit? Thank you so much