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No, you are meant to start calculating the time when IQAS became responsible for delivering the service that you paid for, which is from when they receive all your documents. Some of the issues are with you(delayed sending your documents)/or your Nigerian institution. Though IQAS also took too long

@Mumbai2Canada thank you so much for the assistance in downloading my report. My timelines: IQAS online application submitted - 2nd January 2019 Application forms delivered to IQAS 7th January MBA transcript Delivered to IQAS- 9th January BSc Transcript delivered on 1st February 2019 AOR1- 9th...