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To apply for PRTD you need to go to the VAC in the country you are presently to apply. If it is not opened due to COVID, you can apply online. Here is a link to the form you have to fill and it will tell you what documents to send with it...

I would have loved to apply online too but just following the guidelines because the VAC is opened.

Thanks for your reply. I already made an appointment as the VAC is opened. According to what I read online on IRCC, you can only apply online if the VAC is closed in the country.

Hi, please were you able to get your PRTD in time and how long did it take? I am going to the VAC to apply tomorrow and I have to travel back to Canada in 2 weeks. Thanks

Hi Miq, thanks for this information. But March 2020 was before the US-Canada border was closed right? Is it still possible to travel with the closed border to non-essentials?

Hi Dreamszalone, I am in the same situation. I applied since November 2020 and on February 12th 2021, it said decision made and it has not changed since. How were you able to call cic since you said you are out of the country? Also can one cross from the US-Canada border since it is closed. Thanks