You need to create shipping and return shipping labels through fedex online account and take it to them. Ask them to give manual commercial invoices since the value is $1.
Send an email to HR and get their response. They will say we can't give that letter. Get a letter from your manager or colleague if you are in touch with them. Attach all these documents and send.
IPE, Hyderabad. Timeline I already posted. I'm assuming I can claim points under masters but can't confirm. For the cost and procedure I recommend visit ICES website they have all the details in step by step.