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apparently they are processing late October photo re-submissions based on information from a day before, my photos reached them 31Oct, yet to hear anything

I soft-landed on 4 Sep, received photo request mid October for all family members - sent them and they received (based on Canada Post tracking) on 31Oct. raised a portal request for status and on 20-Dec they mentioned they are on cases where photo request was received on 22Oct. Does anyone have...