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I also went to cic website. there is web form for you to put the request and you can attach the document. i got the email reply within 10 days, allowing me to extend for 3 months actually due to my husband and myself travel...

I also have the ottawa email from others in the forum. thanks for offering. maybe i just send them an email too.

i was asked to submit my passport to the Canada Visa Application Center in the city, where I live. then i think they will courrier to Singapore for processing. Maybe I should call the center in my city to ask for the extention? or should i contact cic?

Hi. I received ppr and I would like to extend the deadline. however I did not find any email in the ppr email to contact. The sender email is CTDO-DemandeFinale (CIC) <IRCC.CPCO-FinalRequest-CTDO-DemandeFinale.IRCC@cic.gc.ca> Should I reply to this email? Any advice please? many thanks.