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send a web form and also email to CIC. Tell them the situation and they will reply. Send another Email and Webform if they didn't reply in 5 days. Keep posting until you get an answer.

No, I didn't send the withdrawal request. It was a problem for many others too, as long as I remember we found around 10 people with the same problem. But they send us the payment link and we all were good after that. Did you explain to them the reason for withdrawal? if so they might come up...

I guess you can find my reply above!

Dear Jaynish, Sorry for the late reply. I sent a webform and after less than a day, they sent me a link for paying the remaining amount for biometric. My biometric letter then has been sent to me in a couple of hours. I guess you do the same thing too. Don't withdraw and resent the web form...

yes, I sent them an email and they told me I have to pay for biometric (85 CAD) through this link: https://eservices.cic.gc.ca/epay/order.do?category=17 and then send them the receipt of my payment. after a couple of hours (and 2 days for one of my friends) they sent me the biometric letter. all...

Thanks for your reply, I think that must be the only way. They said: "To provide the requested document(s), go to the MyCIC Welcome Page and click on the ‘’View Checklist’’ button beside your application number on your MyCIC Welcome Page and follow the instructions provided on that page." But...

Dear all, Due to some technical problem on the CIC website the payment didn't include the biometric fee so I paid 150 CAD. After I sent a web form and asked them for a solution they updated my application which now has a section that is asked me to provide "Payment Receipt" and they also sent...

Dear Bryanna, I am from Iran (but my application process in Turkey-Ankara) I need to withdraw my application because of a technical bug of the CIC website which didn't include the biometrics fee so my payment was incomplete. I won't receive the biometric letter to start my process. I explained...

Thank you for your reply. Should I wait for their answer or should I start a new application immediately? because I am in a kind of hurry and can't wait so long for their reply.

Dear all, I need to withdraw my application because of a technical bug of the CIC website which didn't include the biometrics fee so my payment was incomplete. I won't receive the biometric letter to start my process. I explained the issue completely here...

The problem is the biometrics letter will not be created for me because I didn't pay for that.

Actually one of my friends did that and they said they don't know how to fix this issue. We are not the only ones, there are many others have the same problem since they changed the biometrics policy. They add a question after July 31 but we didn't see that because we created our account before...

Dear all, I and some of my friends are suffering from a technical problem of the CIC website and we do not know what to do: we created our accounts before July 31, 2018, and submitted our application after the upper mentioned date. We haven't been asked if we have given our biometrics in the...

does withdrawal of a study permit visa affect your next visa application for the same visa category (study permit)? I have to withdraw my application due to incomplete payment (I applied online) and want to start a new application right away, is it feasible?