Do they ever visited Canada? do they have valid visa of US or other countries?
Answers to these question decide your application timings, but typically its 24 business days.
Applied for my parents on 9th May 2018
Eligibility started on May 24
Today status changed to "Application/Profile updated", don't know what that means.
Fingers crossed !!
I applied visitor visa on May 9 for my parents, status changed to Application/profile updated for some time.
Again it's back to submitted.
I don't what that means :)