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I didn't speak to the agent (couldn't reach any cause they were too busy that day), just their automatic system. When you type your case number it'll dive you updated information on the status of your application. That's how I found they are reviewing additional docs we sent (that's probably...

My mom landed on July 26. On September 22 got request for new photos, sent back on Sept. 29. In the beginning of December we sent a message to IRCC online to inquire about the status of an application and got a response that they have the pictures but now the officer wants two more, new ones...