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Yes, that may be true

I traveled using RTD but when I returned from Nairobi airport they stopped me from going to the plane and they said that I do not have a PR or a Canadian visa. I stayed in Nairobi airport for two days until I called the Canadian Embassy.

I traveled in May 2017 with a refugee travel document. When I returned to Canada, I was prevented from boarding a Dutch Airlines flight from Nairobi to Amsterdam. They said that I don't have PR. I stayed at Nairobi airport for two days in difficult circumstances, and then they let me travel...