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I tryed but in vain. Anyone who face such a situation. Please feedback

I have a bachelor of English literature from Damascus university. I am outside the country, I can't go there because of the situation. I have someone there to take care of the documents. The university refused to send the documents directly, niether they accept to put it in an envelope...

I submit my info in the website. I payed thanks GOD. The university of damascus refused to send my documents. The refused to put my documents in a sealed envelope. I can not go there cus of the vital war. Is there anyway that anyone can help me