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I don't think you can call them from India. I called them earlier from within Canada for my hubby and could not get through to an agent. ours is asking for more documents..his medical had expired last month but no request for a new one!..we submited on June 2016 outland..our 1st anniversary was...

for my husbands, additional doc were requested but no msgs or instructions. his medical had expired last May as we were June 2016 applicant..the wait is unbearble

I just checked on my husband's online account and it says the same thing regarding additional doc..no email or msgs..very confusing. we are June 6th, 2016 applicant NBI VO..the wait sucks big time.

you can start sponsoring them right away but I thing they require you to have some kind of stablishment here like a job and so on..

its Nairobi visa office notorious for slow processing..they contacted us twice asking for more doc..I guess thats one of the reasons its taking too long..

Have some patient..We are June 6th, 2016 applicant and still waiting..medical has expired and no request for a redo as of yet.frustrated and helpless