Then for sure its related to some problem with CIC servers
found this but not sure if it's related ..
https://www.ctvnews.ca/canada/passport-canada-can-t-process-some-passports-because-of-internet-outage-1.4265836?fbclid=IwAR3jnbHPmhRm9VK3lTP_KIOKof52z-OIpao2Xfzj8Rzx67muP4ToP53jO6k