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Yes maybe that's why. But thanks for your advice - I'll keep checking!

Okay thanks - I'll try your approach! Last question I promise - what does CSE and VO stand for in your previous post? Thanks for your help

Thanks for your replies - I just looked on the 'submitted application' like you advised and it just looks like my application when I submitted it - all the boxes are full. There aren't any new ones - did new ones appear for yours?

Thanks - the letter begins with: ]The processing of your application for permanent residence in Canada is almost complete. You must complete the following steps within 30 days in order for our office to issue your Confirmation of Permanent Residence and, if applicable, your permanent residence...

Thanks for your reply. So it's okay to send the copy of my passport in the mail with the pictures, even though it says in the letter to upload it? I'm pretty sure I had to upload a copy anyway for my application so it seems a bit unnecessary to upload it again!

I was wondering if someone could help me! I have received my passport request letter via email. It requests that I send photographs in the post, and that I upload a copy of the letter and a photocopy of my passport to MyCic account. Photographs - fine. I don't need to send my actual passport in...