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I called at 800 242 2100 - but it took me five calls over the course of an hour to be placed on hold for an agent.

Yeah, the letter I received said "As per our records, you have not submitted the required police certificates from the country(ies) listed below:". I finally got through to a call center agent and she specifically asked if the letter mentioned needing an update,and when I said no, she said to...

It said on the CIC website that the police certificate needs to be dated after the last time I lived in the country that it's for - do short visits count as 'living'?

So my in-land application was received June 1, 2015 and today I received a letter saying that they don't have a police certificate for me and that I have 60 days to submit it. I did send an original FBI background check certificate in with my application (which I have a photocopy of), but of...