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Hi I applied for my mother's visitor visa online application from Canada.No status update till now, can anyone help, how long will the processing time take its already 37 days .. :(

Hi Everyone I have applied visitor visa for my mother (outside canada) online application on 29th March 2016, still there is no change in the status it just says its OPEN .. :( Can anyone help me by telling how long is the processing?? Because on cic it says it take only 13 days for online...