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Hey What's the best time to reach a CIC agent through their 1-888-242-2100 line? I tried calling early in the morning 8:20ish and was told "due to high volume I cannot be connected to an agent". Are they open 8am or something?

My application was rejected due to delivered after reaching the max 5000 cap, as they explained in their letter accompanying the returned package. My time stamp was Jan 5, 1pm. I mailed the package in the pm on Dec 31, and used Canadapost Expresspost. I was told by the Canadapost staff that it...