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Sorry, I'm not too familiar with the abbreviations, what does RQ mean? Also, 1-888-242‑2100 is the call centre number I found on their website, is this the number I should call? It says Call Centre agents - Monday to Friday, 8 a.m. to 4 p.m. local time, which is the time I have to work too, how...

So my application sent early June just got returned for being incomplete. Here's what it says on the letter: "The passport(s) provided does not cover the 4 year period preceding the date of your application. Please send us a photocopy of the biographical page of any other passport(s) you have...