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I haven't received an email either

Apparently my letter of acknowledgment and book were mailed to me on 25 July 2014, but I haven't received anything. How do I contact them to ask for it be resent? Do I have to write a letter or is there a telephone contact?

Please help! The new citizenship forms say they want proof of work records, but nowhere does it indicate what they are wanting in this regard. Does anyone know? I am self-employed so I don't have a contract or letter of employment. Is the front page of my tax return enough?