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Hi, How do you guys know which visa office handles an application? Is it based on the country of citizenship or residence? The online portal just says they've started processing the case on whatever date, doesn't mention which visa office is handling the case. Here is my timeline: Documents...

The only thing you can do is to email the LA consulate directly, and include something like "urgent" in the title, and hope that they actually process it quickly. VAC has no influence on what the consulate does to your passport; they just increase the processing time by a few days. Their service...

My passport and CIC request was received at the VAC in El Segundo on Tuesday. They didn't contact me or give me any tracking ID until I called their call centre 2 days later. They said my application package is incomplete. After 5 times of calling the call centre (which is not even in the US)...

Not only we can't contact the consulate directly, we can't contact the VAC directly either. The VAC call centre is not even in the US, and when I call them to follow up with my passport delivery request (which they have delayed for 3 days so far), they say they don't have specific information...