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I sent an email to question@cic.gc.ca. That was the only email that I found to contact. Did you call 1-888-242-2100?

Hi, If CIC doesn't know what the problem is, then who should know?! Obviously their site has a problem. I have the same issue. I called but no one answered, so I sent an email.

Hi guys, Unfortunately, I had the same problem around 5 PM , while I wanted to pay my study permit fee. I received " Our Online Services Are Currently Down" error. According to my credit card account, the amount of money has been transferred to CITIZENSHIP & IMM ON-LINE OTTAWA ON. But I...