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Thanks for the advice Sweden. I should get my husband to contact our MP - when we started this process it was 9 months processing time. Do you (or someone else) know what email address the London office responds to? I noticed that a few other people said they emailed them and got a response...

Hello everyone, I'm new to this forum, but have been spending a lot of time today reading it. I hope you can help me. I wasn't aware that we could get a response in email from the London office... when they've emailed me its always been from a 'do not reply' account, and my husband contacted...