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we got our medical request in mid auguest and the status change to medical received about a week after we sent them in to Ottawa

Some good news to share...Our parents got their passport back today! they won't need to reschedule their flight now. We had email the office last week to request them to get the passport back as soon as possible given our circumstance. we didn't hear anything back and last night sent a follup...

we just got our email today from OttPilot requesting for our parents passport to be sent to Beijin. Does anyone know how long they will hold the passport? Our problem is that they have already bought a flight ticket to come to Canada for the 22nd of Oct. Does anyone have any suggestions of...