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My advice would be just call them and be insistent that they kindly put you through to someone. In my opinion it's a little unfair they don't take calls for situations like this. Sure, they're really busy at this time of year, but what about any other business in peak season? They can't just...

Hi Claudia / All, I am in EXACTLY the same position. I sent it off around the 25th January, so it would have got there around 28th - 29th at the latest. And still I haven't received an email. To be honest I think it's a little unfair how they never take calls at the Visa bureau. Because 1...