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The agency is in North York, Ontario. I have a telephone consultation with an attorney located in Toronto to figure out what to do. Thanks. I'll post the details on a followup reply.

Not sure this is the right place for this. However, since the CIC call centre only takes calls from within Canada, I'm having a very difficult time finding information. The situation: my sister in law (currently in Hong Kong) applied to an caregiver agency and paid $1250 fee. The agency...