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I think the problem is Air Canada has no way to verify that the citizenship certificates are real. The picture is not attached to the certificate and is just placed in the clear folder with the certificate. CBSA will be able to scan the barcodes on the back of the certificate to verify it is...

It may not be anything that you did. I have heard from some Citizenship applicants and a well known immigration consultant in our area that CIC is sending Citizenship applications back for no real reason. I know a lady who had her application returned because CIC said the language requirements...