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Thanks! when is the start point to count 11 months? from the day i sent the application or the day i got the FN? Is it okay to sent a case-specific inquiry to obtain letter from CIC to apply hong Kong Police certificate even it is not 11 months yet?

Hi, i think that is something wrong with my application and don't know what to do now. I sent my application on July 2010 and receive AOR by email on late Dec 2010, since then E-cas showed nothing but "We were not able to identify you using the information you provided." I'm from Hong Kong and...