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Hi, I also received this email today even though my card was delivered to me a long time ago! So, I guess now they are offering the option for pick up, which is good.

The number is: 1 888 242 2100 I do not remember the selections, but try to listen and pick the case where it says you would like to update your information, keep listening, then it will tell if you would like to speak to an agent press 0 (if I remember well). Then, you can request a callback...

I had to sign my self. They won't leave it in the mail box since a signature is required. I don't know if someone else can sign instead of you (try to call Fedex and ask).

No tracking information. It was delivered as a FedEx envelope, but since it requires a signature. They won't deliver until you are there.

The medical emergency is related to a family member back in my country. So, I used that and provided evidence. I already got my PR card today.

Thank you very much. If you have an emergency. I suggest you contact them as I explained in my previous comment (edited).

Alright, good news from my side. I just received my card moments ago. It was sent with FedEx. Mine is also the first card. But as I explained above if you have an emergency. Contact them and provide evidence. I did that a while ago using the web form. I suggest, in case of emergency, you do...

This can't be possible! When I called (both times), the agent said they sent the card with a different courier. They cannot be lying. Besides, what's the point of sending it with Canada Post, knowing that they won't deliver it and that the reason they send it is urgency?!

Did they mention which courier they used?

I mean I received an email notification to go check my IRCC online account where I saw the update saying the same thing the agent told me earlier. Just that the card has been sent, no other information.

I am the original poster. The whole story is: So, I first landed in Montreal with my wife on October 13th, 2024. The process was quick at the airport as we didn't have anything to declare or bring after. On October 30, 2024, I received a notification on my email. My wife's PR was approved and...

I called them and asked whether they would use a different courier to send the card. The agent said right now we "hold them" and don't deliver even if on the website it says mailed! I then said I could send you a prepaid envelope with DHL/UPS and you use it to send my card back, or I could even...

That's bad news. But thank you for the information. Much appreciated.

Hi Everyone, I received a notification yesterday from IRCC stating that my PR card has been mailed to me. But right now Canada Post is on strike, so I assume nothing is delivered! I was wondering if there is an exception for delivering important documents such as PR cards? And since IRCC is...