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I figured it out. Posting here for the benefit of others. As at 24 May 2011, there is a secret option that they don't actually tell you about. To get an agent, you need to call the number and then dial the options 1100. (1 for english, 1 for visitor enquiries etc, then 0 for an agent). They...

Hi there I'm in Canada as a tourist on the visa waiver program. I need to talk to Immigration about how long my passport stamp allows me to stay. I know it's supposed to be 6 months, but in my case there's a couple of extra considerations that may make that shorter, and I need to discuss with...