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May be you are right, I had to reply the second time as I moved to a new address.

By second reply I meant, I replied again to same portal 1 email the second time with new address as I have recently moved to a new address. (received automatic reply). Also heard from few people that when you ask for update or resend the same info they would reply with portal 2 little faster...

I too have recently received my portal 1 email from Vo Etobicoke, Here is my timeline Portal 1 email: July 2nd 2024 Portal 1 first reply: July 3rd 2024 Portal 1 second reply: July 16th 2024 Portal 2 email: waiting Ecopr: waiting PR Card: waiting. Hopefully, they get their system fixed as soon...