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Hi there, I have a huge problem! I finished the application for citizenship on paper. Everything worked until I needed to sign in to pay the fee. Obviously my account and those for my husband still exist, but I used it years ago for the renewal of our PR cards and can't remember the passwords...

Hi there! Can someone help me please! I try to pay my fee for citizenship, but I have to sign in. I did my application by paper not online. Now, they doesn't take my password, and I can't reset it, because the email to put in a code doesn't reach me. Is there no way to delete this old account...