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I got 2 replies but they were not at all helpful 1 week apart. The first one said something about biometrics and forwarding my message to the correct office - I'd already done my biometrics and my request had nothing to do with it. The second said they are verifying the information. It's clear...

Hi, are you able to share your timeline?

Hi, did you figure this out in the end? I submitted a similar request through their webform and only got an ackowledgement and no the message that you received above.

Hi, I received the letter to submit my passport at a VAC (VFS) for the COPR within 30 dats. I am travelling and can't meet the deadline. I submitted my query and wrote an explanation in the webform but am quite nervous. - Has anyone requested an extension recently? - Have you been successful and...