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I applied through that as well. Regularly checked it and it's been a month but still it says we don't have your application in our system. Did you apply for visitor visa as well?

Did you apply through GCKey or the IRCC portal?

It says, we don't have your application in our system

How did you create the IRCC tracker account and is this visitor visa?

did you state convocation as the reason?

When did you raise the webform and when did you receive the response? Also what exactly did you mention in the webform?

Hi, I applied visitor visa for my parents on April 7 and biometrics was updated on April 12. The reason I mentioned was to attend my convocation in June. Since June is nearby and I still haven't received any updates, what should i do? Applied via the IRCC portal