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Even though I paid and uploaded an official receipt of the processing fee and/or biometrics fee along the my application, I was informed my temporary resident visa (visitor visa) application was refused due to the biometrics fee not being paid. Is there anyone who is facing same issue?

I am in the same shoes right now. Even though I paid and uploaded an official receipt of the processing fee and/or biometrics fee along the my application, I was informed my temporary resident visa (visitor visa) application was refused due to the biometrics fee not being paid.