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As for getting them on their own publicized phone number, the least said about it, the better! You are right. Received a message from them about an hour ago that it was under process at IRCC office. Thanks for the update. You will get your notification soon too.

Definitely not normal but it appears it is their new "normal". I am in a similar situation. DHL delivered mine on March 20 but still no word whatsoever from them. Not even acknowledgment.

Their customer service line sucks. Extremely difficult to get through and when you rarely do, they never answer. Tried countless times last week but to no avail. Mine is a work visa.

Congrats! I'm happy for you! And thanks for the update

Yes, I did. And I added the receipt to the package. I feel it's just not appropriate that they're keeping us in the dark for that long. At least a means to track and know the status of the passport would have kept us at ease. Anyway, let's keep hoping they get in touch with us soon. Thanks!

@Nanayawh @Bismark Addai any update from your end? Still no word here o

I hope so. Sure, will keep you in the loop when there is any development

Mine was delivered by DHL on Wed 20th March, 2024 but still no word whatsoever from VFS.