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I have read that some people resort to submitting a new application.

It worked this morning for me. It appears to be a matter of waiting around 3-4 working days (for me it was 4 days) and then they will send you an email asking you to make the payment. Once you receive this email that means your account is now registered and you can make the payment on Arrima...

I am also unable to make payment on Arrima for the same reason . . . "my information does not match". Does any have a way to resolve this?