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If they have approved your eAppeal, you will receive an email from them. After that, it shouldn't give that error. But you can talk to them on the phone to explain the error. Their customer support agents are very helpful. Their email responses take time as most people send them emails instead...

Virdiasr -> Once shipped from SG, the letter takes 1-2 working days to reach Canada. At that moment, your tracking will say "Arrival at Destination Post (Country: CA)." You can not track beyond this point anywhere in any system. From here, you need to wait another 5-7 working days to receive it.