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Thanks for the quick response but that number does not provide any info and sends me back to the ircc webform - "telling me to hang up now". Lovely.

I sent in my PR card renewal in early August (expiry was end of November) and received an email saying it had been received. Since then no word at all. I used the online form - Client Application Status - which said "We were not able to identify you using the information you provided ". I...