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Just click on reply from your email. That will reply the IRCC email address directly. You can also go through the instructions in the attached PDF from IRCC.

The primary applicant should reply for all family members, using a single email address. Just reply once, and provide the details for all members in that single reply. Also, the email address you will provide in the reply should be the same for all members.

If you are an inland applicant that has done medical exam within the last 5 years, this is bound to happen. The medical exam field will go blank (after being passed) until your medical is extended. It will reappear at a later date.

Yes. A ghost update, lol.

Thanks @Moji9292. Not yet jare.

My UCI got updated now.

I think the agent was right though. I wouldn't expect her to mention that the application is under processing when I haven't got biometric request or permanent UCI.

Inland FSW ITA Oct 25 AOR Nov 1 Called IRCC last week and was told my application was still in submission mode, lol.