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Thank you.I finally got the chance to talk to that IRCC help center…. The help center agent said she will send me an email about who do I address this issue to. I just sent an email. Hopefully it can be resolved soon….

Hi, I am having same issue, one of my dependant child didn't have the download option in her page, but all of us can download the ecopr....I tried to call IRCC but never can get through, I also submitted web form also no reply. I also send an email to the email who sent me the congratulation...

Hi, I submitted mine on Dec 5, 2023. It is still received status.....so frustrating to wait.....