I just spoke to an agent and inquire about which stage of eligibility were completed or in progress, and he responses that they’re not officer, they cannot answer what I’ve been asked .
I call the Ircc on january 19, it appears on the portal that they received my enquiry and the status shows updated today but there’s no changes with my application
Sept1- application submitted
Nov3- biometrics completed
Nov22- medical completed
Eligibility- not started
Bgc- in progress
No update since medical passed