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Well, I cannot say for sure, but I tend to think that requests via their web form have a greater impact than follow-ups (I even sent them bilingual emails in case they'd preferred corresponding in French - no responses). I had kinda similar experience with my EE application when my case was...

ok, my way is a bit convoluted :) August 10:1st letter (VO: Montreal) - responded the same day -- 2 follow-ups and 1 request through IRCC Webform September 20: 1st letter again (VO: Etobicoke) September 22: 2nd letter September 26: CoPR PR card: waiting